The announcement comes more than a year after Silhouette America originally released Silhouette Studio V3. Until now users essentially had the option to continue using V2 (aka Legacy). However, in a June 10 statement about the latest version of V3 (V3.3.622), Silhouette America states a security update will make it necessary for users to get the free V3 update or they will no longer have access to the Design Store.
'Recently, the SSL security protocol that is used by many operating systems’ native browser became vulnerable and is no longer deemed secure by credit card companies.
The new version uses the TLS protocol to send data to the Silhouette Design Store, which offers proper data security. The update only affects the Silhouette Design Store and its security, as well as securely transferring information when upgrading the software with a license key.' - Silhouette America
Silhouette America must comply with credit card company encryption policies which make the Critical Security Update necessary to protect users.
Please note, you can continue to use V2 if you'd like, but you will still have to get an updated V2 patch. "We will be providing access to a patched V2 version for users who wish to remain on an older heritage version of the software," the SA statement reads. If you choose not to get the patch or update to V3 you will NOT be able able to access or purchase designs from the Silhouette Design Store and you will not be able to access your license keys (codes for things such as Designer and Business Edition).
More information about this crucial update can be found on the Silhouette America website.
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Melissa, your statement at the very top of the post is a tad misleading, you say that
ReplyDelete"Silhouette Studio v2 will NO LONGER BE ABLE TO ACCESS THE SILHOUETTE DESIGN STORE. "
However, further down the post you state that V2 users can download a patch to allow them to continue using V2 & have access to the Online Store. you may want to make it a bit clearer at the beginning of the post so users don't jump to conclusions.
I wholeheartedly agree Melissa. It would be nice to have verification on this.
DeleteDoes this only apply to those with the Designer edition? I have the basic cameo with no upgraded software.
ReplyDeleteI just recently uninstalled V3 due to having problems connecting issues with pc
ReplyDeleteI have to switch on & off several times to get them to sync...
I will hold off until this issue is fixed...my subscription has just renewed too :(
If I cant access the Design Store SA will not be getting my money each month lol
Thanks for the headsup on this Melissa..went to the website to read what they had to say....
SA will lose an awful lot of money if users cant access the Design Store
Mary x
On advice such as this I just downloaded this V3 as I have a subscription too and didn't want to loose access to store. Now I cannot get my Silhouette program to appear I just get a notice saying Silhouette Studios requires Windows Vista or later (I have Windows 8.1 isn't that late enough?) I am gutted as I bought Designer Edition and had 50 designs in my library that I bought and now I have nothing. Never would have updated as always problems but was afraid of loosing store access.
ReplyDeleteCarol......The EXACT same thing is going on with me too!!! I'm anxious to hear how to fix. If I hear anything, I'll let you know.
DeleteHolly
I have been using V2 designer for years and would never consider upgrading to V3. Wayyyy too many issues, bugs and complaints still.
DeleteI am also having the same issue, hope they find a fix for this soon!
DeleteI am also having the same issue, hope they find a fix for this soon!
DeleteI was using Ver 3 and all of a sudden it quit working. I deleted the program and reinstalled Ver 2 and Designer Edition and it worked. When I tried to update again, it quit working and wouldn't open. Now I've lost all my designs and I'm left with only one last chance to install Designer Edition!!!!! Frustrated!!!!!!
DeleteI'm having the exact same issue, too, had version 3 DE and downloaded the update for a PC running Windows 8.1. Just emailed customer service so hope to get an answer very soon. Anyway found a fix for this yet?
Deletehow do you know which one you have? (which edition )
ReplyDeletethanks, beverlee
Click on Help then on About Silhouette Studio
DeleteMy laptop has been in for repairs. I was told this morning that my laptop overheated last night and melted. I ordered a new laptop, but it will not be here by June 22. I will have to re-install my DE software. Will that take care of my store access issue? If not, what can I do to assure continued access once the new laptop gets here?
ReplyDeleteGorgeous! I love your work.
ReplyDeleteBest School in Lucknow
where do i find this upgrade
ReplyDeleteSo does this mean I can no longer have the Legacy version to use and will HAVE to use version 3?
ReplyDeleteWhat if I just bought a silhouette and have V3 should I be okay or do I also have to update something?
ReplyDeleteI've tried to download the upgrade but it failed ss my Avast software stops the download. I now can't get to the Store and not download another version !! I actually use the Designer edition plus the Corel Edition so I am not particularly amused by all this !! I have a lot of credit still in the store so how do i get help from Silhouette?
ReplyDeleteI upgraded as I wanted to have access to the online store and after I upgraded have not been able to retrieve my thousands of images I have purchased over the past 3-4 years! I am so frustrated! I have emailed Silhouette America and I am hoping they can help me and resolve all these problems!!
ReplyDelete